Thursday, 4 October 2012

Opening for Software Specialist in Amravati | Tech Support Opening for Amravati

We have an Urgent Job Opening for Software Specialist (Tech Support) for one of the leading Software Company.

Designation: Software Specialist

Department: Technical Support

Reporting Authority: Team Leader

Position Based In: Mumbai

Working Hours: 24/7 (Primarily Night Shift)

Roles and Responsibilities:-

A Software Specialist Technical Support will be the Technical Account Manager for all Company s clients assigned to him/her. He/she will be responsible for providing technical assistance to all Company s clients which they may be facing while working on any of the Company products. This will involve working on complex network architectures and working on our Hosted solution too.

Key Responsibilities:-

Responsible for the following schedules/resolving customer cases and abide by the prescribed norms.
Maintain the highest level of technical and process expertise, specific to the industry, client processes, applications/utilities and products.
Maintain the highest level of soft-skills and telephone etiquettes.
Handle cases/schedules and escalations appropriately.
Share the technical expertise, soft-skills and telephone etiquettes with the team.
Share latest technical/process related inputs with the team.
He/She is supposed to maintain 100 % quality in terms of documenting the cases with the required information(complete and detailed documentation of the resolution and the root cause)
Reporting to work on all the scheduled day and not taking an unplanned absenteeism.
Follows & Promote the company culture, its vision & values.

Technical Skill set Requirement:-

Good understanding of Architecture
Good understanding of Servers (Application, Database & FTP)
Good Networking Concepts.
Knowledge of Linux, MySql , MsSql Servers
Good understanding of program languages(Java , Visual Basics)

General Requirement:-

Good Communication skills.
Good Analytical Skills
Zeal to learn and work on new technologies.
Willing to work 24/7, primarily night shifts

Interested candidates can send their resumes on

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